Shipping Options

For UK orders, we offer our customers two shipping options:

a) Standard - All standard orders are dispatched using Royal Mail 1st Class service and usually delivered between 1 to 3 working days.

b) Expedited - All expedited orders are dispatched using Royal Mail Special Delivery Next Day service.  You order will be prioritised.  Orders received before 1 pm on a working day (Monday to Friday, excluding Bank Holidays) are delivered next working day.

For deliveries outside the UK, we offer a standard postal service provided by Royal Mail Air Sure or International Signed For.

Shipping Charges

Our shipping charges include the costs of postage and packaging. To obtain the total shipping cost, you simply add the "base rate" of the delivery service you require and the corresponding "per item" cost. 

 

Region/Service	Base Rate (£)	Per Item (£)
UK - Standard	2.30	0.70
UK - Expedited	6.00	1.20
Europe - Standard	5.50	4.40
Rest of the world - Standard	5.50	7.90

Total shipping cost = "Base Rate" + (# of items) x "Per Item"

e.g. A customer in the UK who wants to purchase 2 items of "Universal Laptop Adapter" with Standard delivery option would pay:

Total shipping cost = £ 2.30 + 2 x £ 0.70 = £ 3.70

Customers will be presented with an estimate of their shipping costs from the cart before going through checkout.  They need to select the country where they are purchasing from and they will be presented with the cheapest shipping option available. 

During checkout please ensure you select the appropriate shipping option e.g. in the UK this would be Standard or Expedited. The shipping cost is automatically calculated based on the number of items in your shopping cart.

Note that for Extra Tips to be used with our Universal Laptop Adapters we now offer a reduced postage rate as these items are smaller and lighter.  If your order consists of 9 or less tips, the charge for  UK - Standard service is £1.30. 

Delayed or Missing Items

Please note that delivery may take longer if circumstances beyond our control disrupt postal services.  Please note also that we will need to wait 15 days before being able to trace, replace or refund lost items

Product Availability

We aim to ensure the products advertised on our website are in-stock, however all items are subject to availability and some items may be withdrawn without notice. If an item is out of stock we will inform you via email and you will not be charged.

Returns Policy

SHOP WITH CONFIDENCE !!! Our business is built upon good quality reliable products.

We are a UK based registered company offering excellent customer service and after sales support, so please buy goods from us with 100% confidence.

Returning Unwanted or Unsuitable Items

For whatever reasons if you are not satisfied with the goods purchased or simply not suitable, then in accordance with the Consumer Protection (Distance Selling) Regulations 2000, you are entitled to a 7 days cooling off period that starts the day after you receive the goods.

If you would like to make a return, please email us to obtain a Return Merchandise Authorisation (RMA) number and state the reason for return. When returning goods, the RMA number must be clearly marked on your returned goods, a copy of your invoice must also be sent with the goods. Goods returned without an RMA number or copy invoice will not be accepted.

Please note that goods must be returned new, unused and in its original condition. A refund will be issued once the product has been returned and the return is processed (approximately 48 hours after receipt). We do not refund the original shipping costs, nor do we pay for the return shipping.

It is the responsibility of the buyer to ship the goods to the address detailed in our "Contact" page. When you return your item please make sure it is well protected and you obtain a Certificate of Posting (COP), available free from the Post Office. This is to protect you (up to the value of £ 34.00) in the event that your goods are lost by the Royal Mail, as they remain your responsibility until they reach us. If the item is over £ 34.00 we will cover you for the excess as long as the COP can be sent to us.

Returning Faulty Items

If the item you have ordered is defective, contact us within 14 days of purchase and we will replace the defective item for you free of charge.

Please email us to obtain an RMA number and state the reason for return. Please include the RMA number and copy of your invoice when returning goods. Items returned will be tested and if found defective, the buyer will be shipped a new replacement unit immediately. In the event that a suitable replacement is not available a refund will be issued. If the item is not found defective, the item will be sent back to the buyer at buyer's expense.

We shall refund to you the reasonable return shipping costs you have incurred. Customers electing to return items via courier services do so at their own discretion and we are unfortunately unable to refund these costs over and above Royal Mail Standard rates.

It is the responsibility of the buyer to ship the goods to the address detailed in our "Contact" page.. When you return your item please make sure it is well protected and you obtain a Certificate of Posting (COP), available free from the Post Office. This is to protect you (up to the value of £ 34.00) in the event that your goods are lost by the Royal Mail, as they remain your responsibility until they reach us. If the item is over £ 34.00 we will cover you for the excess as long as the COP can be sent to us.

RMA Expiry Date

Once an RMA is issued, goods must be returned within 14 days of the RMA date, or the RMA will be cancelled. Goods that have been approved for exchange or for return for credit, which is returned after the expiration of the RMA will not be accepted.

Warranty

All of our products come with manufacturer's 12 months repair and replace warranty. Please note that invoice should be retained and your warranty is void without a valid invoice. Customer must first obtain a RMA number prior to returning, and TechnoField will not warrant any products which have been subjected to improper freight handling/shipping, accidental damage, abuse, neglect, wear and tear or unauthorised repair or installation.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

TechnoField is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new laptop charger from us we would accept their old laptop charger and prevent it going into a landfill site by disposing of it safely.

Customers must return their WEEE item to us within 28 days of purchasing their new item.

If you wish to return your WEEE item, please contact us at info@technofield.co.uk

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
 

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.